These terms are an agreement between you and RedPill Pte. Ltd. (“we”) for use of DialAgent. By connecting DialAgent to an agent or creating an account, you accept them.
1. The service
DialAgent lets AI assistants you use (such as ChatGPT, Claude, OpenClaw or your own agent) place phone calls on your behalf and return the results. Calls are made by an AI voice that identifies itself as an AI. Features, countries and limits are described on our website and may change.
2. Your account and number
You must be 18 or older and verify a phone number you own or are authorised to use. Calls show that number as caller ID. Keep access to your account and connected agents secure; you are responsible for calls placed through them.
3. Acceptable use
Use DialAgent only for calls the recipient would reasonably expect from you or your business: bookings, service requests, enquiries and messages. You must not use it for telemarketing, cold outreach, surveys, robocalls, harassment, fraud, impersonation, collecting sensitive information, calling emergency services, or anything illegal. Our safety rules are part of these terms. We may block calls, pause or close accounts that break them.
4. Calls made for you
You authorise the agent to speak for you within the instructions you give. Bookings, cancellations and other commitments it confirms on a call are made in your name, and you are responsible for them, including any fees the other party charges. AI can misunderstand; check the summary and transcript for anything important. You are responsible for complying with laws that apply to your calls, including consent and recording rules where you or the recipient are located.
5. Plans and payment
Free plans include a monthly number of calls. Paid plans are billed in advance, monthly or yearly, renew automatically and can be cancelled any time, effective at the end of the billing period. Unused calls don’t roll over. Prices exclude taxes. Except where the law requires, payments are non-refundable.
6. Third-party platforms
DialAgent works inside assistants and tools run by other companies. Their terms apply to your use of them, and we are not responsible for their availability or behaviour. DialAgent is not affiliated with or endorsed by them.
7. Your content
You own your instructions, transcripts and recordings. You give us the rights needed to run the service with them, as described in the privacy policy.
8. Disclaimers and liability
The service is provided “as is”. We don’t guarantee that any call will be answered or reach the outcome you want. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim, or S$100 if greater.
9. Ending the agreement
You can stop using DialAgent and delete your account at any time. We may suspend or end access for breach of these terms or to protect others, with notice where reasonable.
10. Law and contact
These terms are governed by the laws of Singapore, and disputes go to the courts of Singapore, without limiting mandatory consumer protections where you live. Questions: legal@dialagent.com.