Current service clarification · 3 October 2026: account signup uses a username and password. Audio-file recording is disabled; available text records persist under the owning account. This technical clarification does not introduce a new deletion deadline or certify the service. Contact privacy@dialagent.com about retention or deletion requests.
DialAgent places phone calls for you, so it handles two kinds of personal data: yours, and that of the people and businesses your agent calls. This policy explains what we collect, why, how long we keep it and the choices you have. It covers dialagent.com, the DialAgent connector and API, and our demo and opt-out pages.
1. Who we are
DialAgent is operated by OSCARFED PTE. LTD., a private company limited by shares incorporated in Singapore (UEN 202209002E), with its principal place of business at 50 Tagore Lane, #03-01, Singapore 787494.
OSCARFED PTE. LTD. is the controller of the personal data described in this policy under Singapore’s Personal Data Protection Act 2012 (PDPA) and, where they apply, the EU and UK General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP). When a business uses DialAgent under a separate data processing agreement, we process that business’s call data on its behalf as a processor, and the business’s own privacy notice applies.
Privacy questions and our Data Protection Officer: privacy@dialagent.com.
2. What we collect
Account data: your username and password authentication data, the name and own phone number you provide for Caller ID setup, the AI assistants you authorize, and your account and connection settings. Current sign-up uses a username, not an email address. Phone validation is a separate incoming-call flow, not SMS login.
Call data: numbers dialled, the goal, instructions and details you give your agent, task and call status, duration and available text records and results. The current service does not provide audio-file recordings.
Data about the people and businesses you call: their phone number, voice, what they say during the call and the outcome. The AI assistant identifies itself as calling on your behalf. Audio-file recording is disabled. Available conversation text may be retained.
Website, quiz and demo data: the answers you give in our quiz, the phone number or email you enter, your consent to demo calls and messages (with its time, your IP address and the wording you agreed to), and campaign details from the link you followed, such as utm tags or ad click IDs.
Opt-out requests: the phone number you add to our do-not-call list.
Payment data: handled by our payment provider. We receive the plan, amount, billing country and the card’s last four digits and expiry date, never the full card number.
Usage and device data: tool calls, connected clients, IP address, device and browser type, and log data.
Support messages: what you send us when you contact us.
3. How we use it, and why
- To create your account, verify your number, place the calls you ask for and return the results to your agent. Legal basis: performance of our contract with you.
- To call the people and businesses you choose. We process their data because we have a legitimate interest in carrying out calls our users request, balanced by the AI disclosure and information about text processing at the start of each call and their right to opt out at any time. Legal basis: legitimate interests.
- To prevent spam, fraud and abuse: screening call goals, enforcing calling hours and limits, keeping the opt-out list and investigating reports. Legal basis: legitimate interests and legal obligations.
- To bill you, keep accounts and meet tax and accounting duties. Legal basis: contract and legal obligation.
- To send the verification codes, demo calls and service messages you ask for. Legal basis: contract, and your consent for demo calls.
- To send product news and tips, only if you agree or where the law allows it for existing customers. You can unsubscribe at any time. Legal basis: consent or legitimate interests.
- To keep the Service secure and working, fix problems and measure usage in aggregate. Legal basis: legitimate interests.
- To comply with the law and to establish or defend legal claims. Legal basis: legal obligation and legitimate interests.
We do not sell personal data. We do not use your call recordings or transcripts to train AI models, ours or anyone else’s, unless you opt in.
4. AI and automated processing
To run a call, the other person’s speech is converted to text, your agent’s replies are generated with language models, and they are spoken with speech synthesis. These steps run automatically, following your instructions and our safety rules. DialAgent does not make decisions about you that have legal or similarly significant effects.
The AI assistant you connect, for example ChatGPT or Claude, is run by another company. What you type there, and the results we send back to it, are also handled under that company’s privacy policy.
5. Who we share it with
- Service providers that process data on our behalf under contracts that limit their use of it: telephony carriers and SMS providers, speech recognition and speech synthesis, language-model providers, cloud hosting and content delivery, email, payments and customer support tools. You can ask us for the current list at privacy@dialagent.com.
- The people you call, who hear what your agent says for you, including the name and details you allow it to share.
- The AI assistant you connected, which receives the task status and available text results you request for your own account. No recording link is provided.
- Authorities, courts or other parties when the law requires it, or when needed to protect someone from serious harm or to stop abuse of the Service.
- A buyer or successor if our business is sold or restructured, who must respect this policy.
- Anyone else only with your permission.
6. International transfers
We are based in Singapore. We and our service providers may process data in Singapore, the EU and EEA, the United Kingdom, Switzerland and the United States. When we transfer data out of Singapore, we make sure it keeps a standard of protection comparable to the PDPA. When data goes from the EU, the UK or Switzerland to a country they do not recognise as providing adequate protection, including Singapore, we use safeguards such as the European Commission’s Standard Contractual Clauses with the Swiss and UK addenda, or the recipient’s certification under the EU-U.S. Data Privacy Framework, its UK Extension or the Swiss-U.S. Data Privacy Framework. You can ask us for a copy of the relevant safeguards.
7. How long we keep it
- Audio recordings: the current service does not create or provide audio-file recordings; the former 30/90-day recording description does not apply.
- Transcripts and results: until you delete them or close your account.
- Account data: while your account is open, then deleted or anonymised within 90 days of closing it, except as listed here.
- Billing and accounting records: at least 5 years, as Singapore tax and company law requires.
- Consent records for demo calls and messages: up to 5 years, so we can show we had permission.
- Quiz answers and contact details if you don’t create an account: up to 12 months.
- Opt-out numbers: permanently, so they are never called again.
- Server logs: up to 30 days, longer only when needed to investigate abuse.
8. Your rights
Depending on where you live, you can access your data, correct it, delete it, receive a copy in a portable format, restrict or object to its use (including for direct marketing), and withdraw consent at any time. These rights apply under the PDPA in Singapore, the GDPR in the EU, EEA and UK, and the FADP in Switzerland. Similar rights exist under Canadian law and the privacy laws of several US states, including the right to opt out of the sale or sharing of personal data; we don’t sell your data or share it for cross-context advertising.
To make a data-rights request, email privacy@dialagent.com. We may ask you to confirm a code sent to your phone number before we act, and we reply within 30 days. Where your law allows, you can use an authorised agent. We won’t treat you differently for using your rights.
If DialAgent called you, you can ask about the text records of your call and request an opt-out. The contact page does not automatically apply a block.
You can complain to a data protection authority: in Singapore, the Personal Data Protection Commission (PDPC); in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC); in the EU and EEA, the authority where you live or work; in the UK, the Information Commissioner’s Office (ICO); in Canada, the Office of the Privacy Commissioner. We’d appreciate the chance to put things right first.
9. Cookies and similar technologies
We use only what the site needs to work: a sign-in session for your account, and your browser’s local storage to remember your quiz progress on your device until you submit it. We don’t use advertising cookies or tracking pixels today. If we add them, we will ask for your consent first where the law requires it and update this policy.
Our site is delivered through Cloudflare, which processes your IP address to serve pages and protect against attacks, and it loads fonts from Google Fonts, so your browser connects to Google’s servers.
10. Security
The current service uses HTTPS and account-scoped access to task history and text results. It does not offer audio recording links. No system is perfect; if a breach puts your data at risk, we will notify you and the authorities as the law requires.
11. Children
DialAgent is not for anyone under 18. We don’t knowingly collect data from children; if you think we have, contact us and we will delete it.
12. Changes
We’ll post updates on this page with a new effective date. If a change materially affects how we use your data, we’ll tell you by email or in the product before it takes effect.